LIC Merchant Portal 2025: Login & Registration Process

The LIC Merchant Portal is an online platform designed by LIC of India for its appointed merchants (and agents) to carry out premium collection, policy servicing, invoice generation and other administrative tasks in a digital, efficient way.

Essentially, when a customer of LIC needs to pay their premium or perform other policy-related tasks via a merchant, that merchant logs into the portal, views policy details, does the premium collection and receipt issuance. The portal becomes the bridge between the merchant and LIC’s backend systems.

This “merchant portal” approach reduces manual paperwork (कागजी काम), improves transparency, and makes the process smoother for policyholders, merchants and the company alike.

Who Can Use the Merchant Portal? 

LIC Merchant / Agent Role

A “merchant” in this context is someone authorised by LIC – they could also overlap with an agent – whose role is to collect premiums, help policyholders with service requests, and act as LIC’s local representative. To use the portal, the merchant first obtains a unique LIC Merchant ID and login credentials. They then use the “lic merchant portal login” credentials to access the system.

If you are a merchant (or thinking of being one) your responsibilities include:

• Collecting premiums via the portal (lic merchant portal collection)
  
• Generating invoices for customers
  
• Depositing invoices and updating pending ones
  
• Viewing receipts and resolving queries
  
• Assisting policyholders in checking status or servicing their plans

The portal login page (lic merchant portal login page) is thus the key access point for all these tasks.

Also read– Shram Suvidha Portal.

Why Is the LIC Merchant Portal Important in 2025?

In the digital era and especially in the year 2025, the role of the LIC Merchant Portal 2025 has become even more vital. With growing expectations of instant access, online payments, and real-time tracking, merchants need a reliable “lic merchant portal login 2025” capability to serve customers promptly. Using the portal, the LIC merchant can manage premium collections (premium collection), check invoice status, resolve queries and maintain digital records. 

As referenced by multiple sources, the portal is key for efficient service. Also, as more transactions move online (especially post-pandemic), the “lic merchant portal online login” facility ensures that merchants can operate from anywhere, not just a branch. This is helpful for remote areas where LIC wants to expand its reach.

Who is an LIC Merchant? – Responsibility & Eligibility

An LIC Merchant is a person authorized by LIC to:

• Collect insurance premiums from policyholders.
  
• Generate and deposit premium receipts.
  
• Update invoice or payment details in the LIC Merchant Portal.
  
• Assist in resolving basic policy-related queries (status, receipts, etc.).
  
• Maintain accurate records of collections for their assigned policies.

They work under LIC’s supervision, and their primary tool for all operations is the LIC Merchant Portal, which is an official online platform created by LIC for merchants.

How to Become an LIC Merchant (In Short)

1. Visit your nearest LIC branch office and tell them you want to become a Merchant for premium collection.
   
2. Fill out the application form and submit required documents – Aadhaar, PAN, photos, education proof, and bank details.
   
3. LIC verifies your details and calls you for short merchant training (2–3 days).
   
4. After training, you get a Merchant ID and login credentials for the LIC Merchant Portal.
   
5. Login to the portal (merchant.licindia.in) and start collecting policy premiums.
   
6. Earn commission for every premium you collect and deposit to LIC.

Duties and Responsibilities

1. Collect premiums from policyholders on time.
   
2. Record and update payments in the LIC Merchant Portal.
   
3. Generate receipts and provide them to customers.
   
4. Deposit collected funds into the designated LIC account.
   
5. View pending invoices and follow up with clients.
   
6. Assist customers in checking premium status, next due date, or pending payments.
   
7. Handle complaints or forward issues to LIC via the “LIC Merchant Portal Complaints” section.
   
8. Maintain accurate transaction records for auditing purposes.

Eligibility

To become an LIC Merchant, one must:

• Be an Indian citizen.
  
• Be at least 18 years old.
  
• Have a minimum educational qualification (usually 10th or 12th pass).
  
• Possess basic computer knowledge (to use the portal).
  
• Have a clean financial and legal record.
  
• Complete LIC’s merchant training and obtain a Merchant ID.

Once approved, LIC provides a unique Merchant ID and login credentials to access the LIC Merchant Portal.

Documents Required for LIC Merchant Registration

When you apply to become an LIC Merchant, keep these documents ready:

1. Aadhaar Card (for ID & Address proof)
   
2. PAN Card
   
3. 2–3 Passport-size Photos
   
4. Educational Certificates (10th or 12th mark sheet)
   
5. Bank Passbook (for commission payments)
   
6. Police Verification (if required by local branch)
   
7. Proof of residence (Electricity Bill / Ration Card etc.)

LIC Merchant ID

Every merchant receives a unique Merchant ID, which serves as:

• Their user ID for the LIC Merchant Agent Portal login.
  
• A way for LIC to track transactions, collections, and performance.
  
• Proof of authorization (you can’t collect premiums without it).

How to Login in LIC Merchant Portal: Step-by-Step

Using the “lic merchant portal agent login” process is quite straightforward if you follow the official flow:

1. Visit the official website of LIC (licindia.in) and go to Online Services → Merchant Portal.

2. Click on the “Login” option (this is the merchant lic portal login page).

3. Enter your User Name (which may be the merchant ID) and Password.

4. Submit and you will land on your dashboard where you can manage collections, invoices and policy servicing.
   
5. If you forget your password, there is a “Forgot Password” link. You input your User ID and registered Email, and the system mails a new password.
   
6. You may also update your Email ID to receive OTPs and other important notifications — this is possible via “Update Email ID to get OTP” in the portal.

This formal process ensures security and keeps your merchant operations connected.

Difference Between LIC Merchant and LIC Agent

Feature	LIC Agent	LIC Merchant
Main Role	Sells LIC policies	Collects premiums from existing policyholders
Focus	New business and policy sales	Premium collection and servicing
Earnings	Commission on new policies sold	Commission on premium collections
Portal Access	Agent Portal	Merchant Portal
Customer Interaction	Helps people buy policies	Helps customers pay and maintain policies

So, an agent brings new business, while a merchant ensures ongoing policies remain active by managing collections.

Key Features & Benefits of the Portal

Let’s look at what the LIC Agent Merchant Portal offers and why it helps both merchants and policyholders:

Features

• Premium collection: Merchants can record premiums, issue receipts, update status via the portal.
  
• Invoice management: Generate invoices, view pending ones, deposit and clear them.
  
• Policy servicing: View policy details, surrender or loan status, bonus status etc via the merchant dashboard.
  
• Online payment support: Some invoices/payments can be done via net banking or online tools through the “lic merchant portal premium collection” module.
  
• Grievance/complaint support: If merchants face any issues, there is a section for “lic merchant portal complaints”.

Benefits

• Speed & convenience: Faster processing, minimal paperwork.
  
• Transparency: Merchants and customers both can see status updates.
  
• Accessibility: Because it’s online, services can be rendered remotely.
  
• Better customer service: A merchant using the portal can serve customers well, which helps in building trust and loyalty.
  
• Track-recording: Digital logs of collections, invoices etc make accounting and auditing simpler.

For policyholders too, using a merchant who is well versed in this “LIC of India Merchant Portal” ecosystem means less hassle in paying premiums, getting receipts and staying in good standing.

LIC Merchant Premium & Collection – What You Should Know

If you are a merchant, a big part of your work will revolve around “LIC Merchant premium” and managing “lic premium portal login” style tasks (i.e., through the portal).
You will be interacting with customers to collect their LIC policy premium, recording it in the portal via your merchant login, issuing receipts, updating pending payments and tracking the cash flow.
For example, “lic merchant agent portal premium collection” is a key function: you will log into the portal, select the policy or invoice, mark it as paid, issue the receipt and update the ledger. This ensures that the customer’s policy remains active and no lapse occurs due to premium non-payment.
As a merchant, your commission (or income) depends on timely collection and accurate updating in the portal. So using the Merchant Portal LIC properly is essential to your business.

Common Issues & Troubleshooting

Using the portal is generally smooth, but sometimes merchants may face trouble. Here are some typical issues and how to handle them:

• Login fails/incorrect password: Use the “Forgot Password” link (mail new password) via the portal.
  
• OTP not received / Email ID outdated: Use “Update Email ID to get OTP” facility. Ensure your registered email matches the agency master.
  
• Portal not working on mobile/ browser: Some merchants have reported Chrome compatibility issues on mobile browsers.
  
• Receipt not printing or invoice viewing issues: This may be due to pop-up blockers; use the “Queries” option under Merchant Tools to view receipts.
  
• Need to file a complaint: Use the “lic merchant portal complaints” section after logging in and choose the relevant drop-down to submit your issue.

If problems persist, merchants can contact LIC support:
Email: agent_support@licindia.com / dev_support@licindia.com
Phone: 022-67090501 / 022-67090502

How to Update Email ID in LIC Merchant Portal

Updating your email ID is important because LIC now sends OTPs (One-Time Passwords) for login and security purposes.

Follow these easy steps:

Step-by-Step Process:

1. Go to the official LIC of India Merchant Portal: merchant.licindia.in.
   
2. On the Login Page, click on the link that says: “Update Email ID to get OTP”
   
3. A new page will open asking for:
   
   • Merchant ID / User ID
     
   • Old Registered Email ID (if any)
     
   • New Email ID you want to update
     
   • Captcha Code (for verification)
     
4. After filling in the details, click on Submit.
   
5. LIC will send a verification link or OTP to your new email ID.
   
6. Click the link or enter the OTP to confirm.
   
7. Once verified, your new email ID will be updated in the system.

Now you will receive all important notifications and OTPs on your new email address.

How to Reset Password in LIC Merchant Portal

(एलआईसी मर्चेंट पोर्टल में पासवर्ड कैसे रीसेट करें)

If you have forgotten your password or want to reset it for security, follow these steps:

Step-by-Step Process:

1. Go to the LIC Merchant Login Page: merchant.licindia.in/LICMerchant/Login/begin.do
   
2. Click on the link that says: “Forgot Password?”
   
3. You’ll be redirected to the Password Reset Page, where you’ll need to enter:
   
   • Merchant ID / User ID
     
   • Registered Email ID (the one linked to your account)
     
   • Captcha code
     
4. Click on Submit.
   
5. You’ll receive an email from LIC with a password reset link.
   
6. Open your email → click the link → set a new password (make sure it’s strong and easy for you to remember).
   
7. After successful reset, return to the login page and log in using your new password.

LIC Merchant Portal vs LIC Agent Portal – What’s the Difference?

Although the terms sound similar, there is a subtle difference between “merchant” and “agent” in the LIC ecosystem, especially in reference to the portal.

• LIC Merchant Portal (as we have discussed): More focused on premium collection, invoice/receipt management, policy servicing via a merchant channel.
  
• LIC Agent Portal: Typically used by LIC agents for policy sales, tracking their performance, new business, commissions etc. The merchant portal may overlap but is more service/collection oriented.

In practice, you may see “lic agent login” and “lic merchant portal login” used interchangeably in some documents, but if you’re specifically handling collections and receipts, the merchant portal is your correct tool.

Best Practices for Merchants Using the Portal

Here are some tips (सरल टिप्स) you should follow to make the most of the Merchant LIC Portal:

• Keep your login credentials safe and change your password periodically (for security).
  
• Always update your registered email ID so you receive OTPs and notifications without delay.
  
• Check for any pending invoices or policy premiums regularly and update them in the portal to avoid customer lapse.
  
• Use the portal’s digital tools (invoice generation, receipt view) rather than relying on manual ledgers.
  
• Address customer queries promptly by using the “queries” or “complaints” sections of the portal.
  
• Stay updated with any changes LIC may introduce in 2025 or beyond (for example new interface, new login process).
  
• Maintain good relationships with policyholders and explain to them the ease of paying via merchant login portal instead of going branch-by-branch.
  
• Keep a record (offline backup) of your transactions for your own tracking, even though the portal keeps digital logs.

By following these practices you’ll ensure your merchant business runs smoothly and your customers have minimal hassles.

Conclusion

The LIC Merchant Portal represents a major step in LIC’s journey toward digital-enabled, efficient service delivery. For merchants, it is the key control point (“lic merchant portal agent login”, “lic merchant portal online login”) that enables you to serve customers, collect premiums and manage policy servicing seamlessly.

If you are a merchant or considering becoming one, mastering the portal (including knowing how to log in, reset password, update email, manage collections) will make your job easier and your customers happier. The year 2025 brings higher expectations of speed and online convenience — thus staying adept with the portal ensures relevance and success.

For policyholders too, working with a merchant who uses the portal means smoother transactions, fewer delays, and greater transparency. If you ever encounter issues, the “lic merchant portal complaints” feature ensures you have a recourse.

Frequently Asked Questions (FAQ)